Common questions, plain answers.

Where do I pick up my order?

One of two community spots in Oakville — you pick the one that's easier for you at checkout:

Iroquois Ridge Community Centre — 1051 Glenashton Dr, East Oakville · Sunday · 4:00 – 5:00 PM
Sixteen Mile Sports Complex — 3070 Neyagawa Blvd, North Oakville · Sunday · 6:00 – 7:00 PM

How often are drops?

Weekly. Both spots are on Sunday with two pickup windows — pick the time that works for you at checkout.

Are these items high quality?

Yes. Every listing features top-grade fresh produce inspected directly on the wholesale floor. We don't buy close-to-expiry inventory or second-rate items. With a shorter path from growers to your pickup bag, we aim for peak freshness at near-wholesale prices. Certified organic options will always be clearly labeled.

How do you try to keep prices low?

Four levers: a short supply chain, tiny catalog, pre-orders, thin markup.

Big national grocers often stack 3–4 markup layers between farm and basket (consolidator → distributor → warehouse → store). For now our weekly produce mostly comes through one wholesaler at the Ontario Food Terminal — one hop, not four — and we're working on more direct-from-farmer lines as we grow. We keep the catalog deliberately small — Aldi-style, not a wall of SKUs. Right now that's about a dozen items per drop; we may add a few over time, but the idea stays the same: fewer products, more volume on each. Because everything is pre-ordered before the drop, we buy exactly what was bought — no unsold inventory, no spoilage, no waste markup baked into your price. We add about 20–30% on our wholesale cost — the same ballpark hard discounters like Aldi aim for (they don't publish an exact number). That compares to roughly 40% stacked markup at many big supermarkets.

Most weeks that lands us 20–40% below premium grocery chains and 10–20% below mid-tier ones. When a major retailer runs a sale we lose — we mark it honestly on the page. No membership, no delivery fee.

How do I pay?

Credit card at checkout — Visa, Mastercard, AmEx, Discover, Apple Pay, and Google Pay. Card details are handled on Stripe's secure page; this site never sees them.

Do you deliver to my house?

Not for regular drops — pickup-only keeps the markup thin and the logistics simple.

Where do you get the food?

Right now most of the weekly produce list is sourced through Terra Freska, a wholesaler we buy from at the Ontario Food Terminal — still fewer stops than a big grocery, and we name them on every listing. We're trying to shift more of the list to named growers over time. The weekly highlight (small-batch honey, pantry finds, and the like) often comes straight from the maker. Every product page shows who supplied that item; open their profile for the full story and links.

What are the extra items on the homepage each week?

Each drop we rotate in one or two small-batch finds — could be a farm jar, a baker's special, a craft, anything healthy and well-priced for what it is. Sometimes from a neighbour up the QEW, sometimes from further afield.

What if I miss the pickup window?

At this scale we can't hold orders or carry them to the next drop — we hand-pack for one pickup window, with no warehousing. If you know you can't make it, cancel before the order window closes (see below). If pickup day passes and you didn't cancel in time, we can often deliver to your home for a small fee — reach out as soon as you can.

Can I cancel my order?

Yes — as long as it's before the order window closes (usually end of day Thursday), so we haven't bought or packed your bag yet. After you've checked out, message us in the Oakville group on Facebook with your details. We'll cancel and refund the full amount to your card.

Anything else? Ask in the Oakville group — fastest way to reach us.